Executive Recruitment

Our people

Our Executive Group is made up of six directors and our Chief Executive. It reports to our Group Board.

Fiona Fletcher-Smith

Group Chief Executive

In her time at L&Q, Fiona has spearheaded our 5.1 billion development programme, led our expansion into the Midlands and North West, and delivered change programmes to improve both the efficiency and diversity of our Development and Sales function.

Prior to joining L&Q, Fiona was the Executive Director for Development, Enterprise and Environment at the Greater London Authority (GLA).

As part of the senior management team for the GLA, she was responsible for overseeing the delivery and implementation of key strategies such as the London Plan, the Economic Development Strategy, transport, environment and climate change and in overseeing the operation of the Mayor’s powers in relation to significant planning applications in the capital.

Waqar Ahmed

Group Director, Finance

Waqar has worked for L&Q for more than 20 years and was appointed Group Finance Director in 2008.

His priority has been to develop a management culture across L&Q that pursues our social objectives alongside a commercial approach.

Waqar has supported L&Q in taking on commercial activities, strategic joint ventures and vertical integration in both operational and development functions to generate significant financial strength to maximise our social impact. He has further supported the L&Q Foundation in creating long term sustainable partnerships with other like-minded charities investing in the social fabric of the areas we work in.

Waqar also sits on the boards of the National Housing Federation and Trafford Housing Trust.

Diane Hart

Group Director, Commercial

Diane is responsible for the performance of our market rent and commercial assets values in excess of £1billion. Her role involves setting the strategic direction and growth of the portfolios, service delivery, asset management and performance management.

She has responsibility for the L&Q Foundation which develops and funds social programmes to improve the lives of people in our communities.

Diane is also responsible for our Care and Supported Housing subsidiary, launched in 2017. L&Q Living (LQL) provides care and supported housing to over 7,000 residents. Diane leads on the development of the LQL strategy, growth both in homes and services, asset management and all aspects of service delivery.


Steve Moseley

Group Director, Governance, Strategy and Communications

Steve has responsibility for the corporate inhouse teams delivering governance, strategy, communications, transformation/IT and health and safety. He is also the corporate lead for Diversity and Inclusion. He has extensive experience having worked in the housing sector since 1998.

Steve joined the senior management team of L&Q’s home ownership subsidiary in 2006 and has since worked in a variety of senior management roles across the organisation. He has led on business planning and strategy, product development, organisational change and customer insight.

His current role is to lead the central services directorate and ensure that good governance runs through the core of the organisation so that L&Q continues to deliver on its social purpose; engaging and empowering residents and delivering much-needed quality homes and services for the benefit of all residents and customers.

Tom Nicholls

Group Director, Human Resources

Tom has worked for L&Q for 20 years and was appointed to Group Director of Human Resources in 2008.

Tom has responsibility for the development and delivery of the HR strategy, including organisational change, recruitment and selection, talent development, pay and reward and providing expert advice and guidance on all other people matters throughout L&Q.

Tom has also played a key role in numerous mergers and acquisitions and as part of the senior management team. A large part of his role has been the development of L&Q's employee brand, our people, that has assisted the organisation in becoming an Investors in People Gold organisation and being placed in the Great places to work listing as well as other accolades that has made L&Q an employer of choice.

Gerri Scott

Group Director, Customer Services

Gerri joined L&Q in April 2020 and brings with her over three decades of experience in housing.

Before launching her successful management consultancy business in 2018, which included interim roles as Executive Director of Housing Management at Homes for Haringey, and Director of Housing at London Borough of Havering, Gerri spent seven years as Strategic Director of Housing and Modernisation for the London Borough of Southwark.

Prior to that she occupied a variety of senior housing, customer services and operational roles at local authorities and registered housing providers.

Gerri has chosen to join L&Q at a challenging but vital time and will continue creating homes and neighbourhoods that our residents can be proud of. Her extensive experience of providing and managing social housing, will ensure that we continue to put social purpose at the heart of everything we do, whilst achieving great outcomes for residents, and a lasting legacy for the future.